How we look after information about you
Privacy Policy updated 22 May 2018
We understand that your privacy is essential to you and that you care about how your data is used. We respect and value your privacy and will only collect and use personal data in ways that are detailed here, and in a way that is consistent with our obligations and your rights under the General Data Protection Regulation (GDPR) and the Privacy and Electronic Communications Regulations.
What personal information do we collect?
During the course of providing our services, we collect or receive your personal information in several ways. You often choose what information to provide, but sometimes we require specific information from you to provide those services.
We only collect personally identifiable data (such as names, addresses, email addresses, and telephone numbers) when our visitors have voluntarily submitted it. Visitors may be asked to provide personal information in the following circumstances: to subscribe to newsletters, enter competitions, make general inquiries, or book online. We do not collect personal information unless it has been submitted to us.
How do we use your information?
We only use personally identifiable data for the purpose or service for which it has been submitted. Your personally identifiable information is not publicly accessible. It is only accessed by Active Travel when there is reason to do so (i.e., responding to your enquiry or handling your booking). With your permission, we may also use your data for marketing purposes, which may include contacting you by email, telephone, or post with information, news, and offers on our products and services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the General Data Protection Regulation (GDPR) and the Privacy and Electronic Communications (EC Directive) Regulations 2003. You will always have the opportunity to opt out or manage your preferences. To unsubscribe from an e-newsletter or update your preferences, you can follow the prompts that are published at the end of each newsletter, or you can reply to the newsletter asking to be unsubscribed.
When you make a service enquiry and provide your email address to Active Travel, your contact details may be retained. These details are captured securely. You have the right to direct us to cease further contact or to destroy the personal information we have collected about you.
To process bookings, Active Travel is required to collect specific personal details from you. We have a lawful basis to retain personal information when bookings are made. These details will typically include the names and addresses of party members, along with their passport details, credit/debit card or other payment information, and any special requirements, such as those related to a disability or medical condition that may impact the holiday arrangements. We take full responsibility for ensuring that proper security measures are in place to protect your information. Personal booking information is captured securely and will be stored for only as long as necessary. We may therefore delete your personal information after a reasonable and responsible period.
Personal and insurance information will be collected from all clients at the onset of your Component. Once you have traveled with Active Travel, you will be asked to complete a client questionnaire, where we will collect further details about you and the tour you traveled on. You may also be asked to review your tour on trusted review websites, or we may share these reviews with trusted review websites on your behalf.
Do you share my data?
We may disclose your personal information to the following third parties, some of which are based outside the European Union, for our operation, these may include, without limitation:
· Mailing houses
· Payment processors
· Airlines
· Overseas tour companies or travel service providers
· IT Systems administrators
· Electronic network administrators
We must pass some information on to the relevant suppliers of your travel arrangements (airlines, hotels, transport companies, guide,s etc.). Where we disclose your personal information to overseas and Romanian third parties, we require that they maintain appropriate standards of confidentiality and implement the correct security measures. Such suppliers may be outside continental Europe if your holiday is to take place or involve suppliers outside these countries or in our country, Romania. The information may also be provided to security or credit checking companies, as well as to public authorities such as customs/immigration, if required by them, or as required by law.
How can I access my data?
If you would like to know what personal data we hold about you, you can request details of that data and a copy of it (if any such data is held). We will need to verify your identity before disclosing personal information. Please allow up to 14 business days for processing. There is no charge to request your data.
In rare cases, particularly if your request is more complex, more time may be required, up to a maximum of three months from the date we received your request. You will be kept fully informed of our progress.
Social Media
Please utilize any Active Travel social media features available on our website, app, or through a social media provider. We may access information about you via that social media provider, subject to their policies. When using a social media feature and if you have chosen to include it in your social media account, we may access information such as your name, profile picture, gender, birthday, email address, town or district, and any other information you have made available. Depending on the privacy settings of you and your friends, we may access information that you provide to a social media provider regarding your respective locations (“Location Data”) to provide you with relevant content. Please note that your Location Data may also be shared with your friends on a social media platform, depending on your privacy settings for that platform. We may also access information from social media providers about your use of an App that we run on their website.
Photographs, Video & Testimonials
Any image or video taken by any person during your holiday that contains your image or likeness may be used by Active Travel for promotional and marketing purposes without charge in all media, including but not limited to booklets, advertising campaigns, website, and social media channels. Feedback supplied to Active Travel may also be used in print and online for marketing and advertising purposes. This includes, but is not limited to, third-party review sites and questionnaires provided to us after the tour. Additionally, any photographs, videos, and text sent to Active Travel must be the client’s own. By sending them, the client agrees that Active Travel can use them for advertising and marketing purposes.
Links to Other Sites
Our website contains links to several third-party websites. Active Travel cannot accept any responsibility for the content of these external websites or their respective privacy policies. You should always review the privacy statements on the new websites that you visit.
Legal Disclaimer
Active Travel reserves the right to use or disclose any information as needed to satisfy any law, regulation, or legal request, to protect the integrity of the site, to fulfil your requests, or to cooperate in any legal investigation.
In certain limited circumstances, we may be legally required to share specific personal data, which may include yours, if we are involved in legal proceedings or complying with legal obligations (e.g., a court order or the instructions of a government authority).
Privacy Legislation
Active Travel supports the General Data Protection Regulation (GDPR) and the Privacy and Electronic Communications Regulations. For further information, we recommend consulting the ICO Website.
Questions?
If you have any questions or would like to learn more about our privacy policy, please don't hesitate to email us.
